Appointment & Cancellation Policy
We reserve your appointment time just for you, and many treatments require us to prepare products and rooms in advance. This policy helps keep our schedule fair for every client.
Booking
A valid credit card is required to book. Your card is stored securely by our booking system, Boulevard, and is only charged for the fees described in this policy or for services you choose to pay with it.
Changing or canceling
Please give at least 24 hours' notice to cancel or reschedule. You can reschedule through your confirmation, or call or text us at 609-900-5785.
Late cancellations and no-shows
Canceling or rescheduling with less than 24 hours' notice: 50% of the scheduled service price.
Missed appointments (no-shows): 100% of the scheduled service price.
For injectables, where your final price depends on units or syringes, fees are based on the starting price of the booked service.
Package and series appointments: a no-show counts as a used session.
SKIN Bank members: fees are charged to your card on file / deducted from banked credit.
Running late
If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule. A rescheduled appointment is treated as a late cancellation.
Feeling unwell?
If you're sick or have a fever, a cold sore, or an active skin infection in the treatment area, please call us before your appointment. Treating active infections isn't safe, and we'll work with you to reschedule. Fees may be waived at our discretion for illness or emergencies.
Product purchases
For hygiene and safety reasons, all product sales are final and not eligible for return or refund. If a product is damaged or defective when you receive it, let us know within 7 days and we'll replace it.
Questions about this policy? Call or text us at 609-900-5785.